Frequently Asked Questions

  • How and when can I download the product after purchase?

    After the payment process you can instantly download the product from the Customer Area section.

    In addition, we will send you an email receipt with all order and download information, so you can check back any time in the future.

  • What files included downloading template package?

    Template package, Quickstart package and Gantry 5 particles.

  • What can I expect in updates?

    You will get any improvements, new features and bug fixes we make in the templates/particles as free updates.

  • Is this a monthly price or a one-time payment?

    The price is one-time payment, not monthly fee, no hidden or recurring charges of any kind, and there’s no limit on how long you can use the products.

  • Will my website break if I don’t renew my license? (for Developer Yearly Access ONLY)

    No. Your website will remain intact even if you choose not to renew your license. You just won’t get updates and support from us.

  • Are you going to help me with this thing when I inevitably break it?

    Most definitely! We’re happy to help answer any questions you might have about JoomLead Templates during setup or general use and we monitor our support ticket system closely to provide quick answers.

  • Can I remove the copyright information from the footer?

    Yes, you are authorized to make any modifications to achieve your desired intention. All code are open for modification if you need.

  • What Payment Methods Are Supported?

    We accept Paypal and 2CO (2checkout) gateways.

  • What kind of support do you offer?

  • Do you offer refunds?

    Yes, we do offer 14 days money back guaranteed. If for any reason, you are not satisfied with your purchased products, we will refund full amount.

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