Frequently Asked Questions
How and when can I download the product after purchase?
After the payment process you can instantly download the product from the Customer Area section.
In addition, we will send you an email receipt with all order and download information, so you can check back any time in the future.
Are the products working with 3rd party plugins and extensions?
Our products support most 3rd party plugins and extensions. However, it is impossible to know whether all plugins and extensions work with our products. If a 3rd party software you use is not compatible with our products, let us know, and we will inspect it.
What can I expect in updates?
You will get any improvements, new features and bug fixes we make in the templates/particles as free updates.
Which browsers are supported?
All our products support all recent versions of Chrome, Firefox, Edge, Safari, Opera and Internet Explorer 11.
Will my website break if I don’t renew my license? (for Developer Yearly Access
No. Your website will remain intact even if you choose not to renew your license. You just won’t get updates and support from us.
Are you going to help me with this thing when I inevitably break it?
Most definitely! We’re happy to help answer any questions you might have about JoomLead Templates during setup or general use and we monitor our support ticket system closely to provide quick answers.
Can I remove the copyright information from the footer?
Any visual copyrights, for example the copyrights in the theme footer or theme name, can be removed/changed. But it’s not permitted to change or remove the copyright information in the source code.
What Payment Methods Are Supported?
We currently accept payments via 2Checkout and Paypal payment gateway.
What kind of support do you offer?
Technical support through the ticketing system Ticket System or Forum community.
Do you offer refunds?
Yes, we do offer 14 days money back guaranteed. If for any reason, you are not satisfied with your purchased products, we will refund full amount.