Support Policy

Be sure that you read all policy before raising any question in our Ticket System.

About This Support Policy

This policy depicts what kind of assistance you can expect from us for the JoomLead Support Service, we’d like to advise you to read through the support policy on this page.

JoomLead reserves the right to change or modify current Terms with no prior notice.

Product Support

Where do I get support?

All questions and issues can be submitted under Ticket Support System. Or you can send email to support(at)joomlead.com with your detailed information (your site URL, screenshots if needed)

We only provide assistance through our Ticket. We don’t provide technical-related help through any other channel at this time.

For Pro Joomla Template

Our commitments on Forum Support for PRO Customers are:

  • Provide support on matters related to product’s exploitation and possible malfunctions.
  • Provide support on light product’s modifications such like little CSS code tweak.
  • Be ready to access to customer’s website back-end to investigate and resolve the issue.
  • Provide support even if product was slightly modified by customer.
  • Guarantee 12 – 16 hours response time.

For Free Joomla Template

We will check your questions and issues regarding to free Joomla Template on a daily basis. Bug fixes due to those will be applied in the next releases.

What Our Support Service Covers

We only provide help for our Products. Our Customer Services covers help with Product installations, configuration and use.

  • Any Joomla compatibility error arising from a fresh product install.
  • Help with functionality of our products, which is not specified in our documentation.
  • Issues with a JoomLead template setup.
  • Issues relating to a broken JoomLead product functionality.
  • Functionality of JoomLead products which does not work as advertised in the product’s description.

What Our Support Service Doesn’t Cover

We don’t support 3rd party modules/components/plugins as we do not initiate the coding of such. You might need to contact the 3rd party modules/components/plugins providers for help.

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