Developer Packages – FAQ

• How and when can I download the product after purchase?

  After the payment process you can instantly download the product from the Customer Area section. In addition, we will send you an email receipt with all order and download information, so you can check back any time in the future.

• I have paid for my order but not yet accessed to download

  Normally, your order will be created automatically upon receipt of a successful payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually. Please Contact Us with a proof of payment (Payment Receipt or Order number) in Inquiries and Payment section

• Can I remove the copyright information?

  Any visual copyrights, for example the copyrights in the theme footer or theme name, can be removed/changed. But it’s not permitted to change or remove the copyright information in the source code.

• What can I expect in updates?

  You will get any improvements, new features and bug fixes we make in the templates/particles as free updates.

• How do I get updates?

  You will get a notification via email or our social network whenever an update is available. You can download the newest update or new releases via customer area, anytime.

• What payment methods are supported?

  We currently accept payments via 2Checkout and Paypal payment gateway.

• What kind of support do you offer?

  Technical support through the ticketing system Ticket System or Forum community.

• Can I use your products on multiple websites?

  Yes, With developer license, you can use our products on multiple websites.

• Do you offer refunds?

  We offer a refund to unsatisfied customers within the first 14 days of purchase.

• Which browsers are supported?
  All our products support all recent versions of Chrome, Firefox, Edge, Safari, Opera and Internet Explorer 11.
• Will Templates/Particles stop working after my license expires?

  If your subscription expires, you can continue using the product you purchased. However, you will not be able to access new content and feature releases, updates and support.

• Can I upgrade my Yearly Access license to lifetime?

  Absolutely yes! You can contact us via contact form or submit a private ticket here. We will help you upgrade the license.