[Solved] Frustration

[Darian Glinski]

I submit a ticket, it takes way to long for you guys to respond. I’ve submitted a ticket on the background video atom, I have uploaded the video to YouTube, all backgrounds are transparent, the background video playback DOES NOT WORK. Even when you submit the video to YouTube and use the URL and the ID. I’ve place the atom on multiple pages. I need this thing to work and actual support and I don’t need to be waiting 24 to 48 hours for a response from you. I have a commercial project to finish and your control DOES not work. Yes autoplay is checked, I’ve used the simple defaults. Your control is bugged or I need some specific answers. I expect a response in much quicker time than I have gotten.

[Tony]

Hi Darian,
First, I’m sorry for the late response.

” I need this thing to work and actual support and I don’t need to be waiting 24 to 48 hours for a response from you. ”
We are working for Joomla Update so I’m sorry for the delay.

I checked your ticket recently and I see the request that make the url from LOCAL instead YOUTUBE, I didn’t reply back because I’m finding the SOLUTION, the JL Video Background using 3rd js called https://github.com/pupunzi/jquery.mb.YTPlayer
It support youtube and vimeo at the moment.

I added your youtube ID in local to test and its working like this: https://imgur.com/P75cO5n
My local config: https://imgur.com/ZPv5t8Q

I contacted you recently via email please check. If you need help directly, contact us via support@137.184.85.49

[Tony]

NOTE: Please check your ELEMENT ID, for this case, it should be g-main

[Darian Glinski]

All Good, thank you.

[Tony]

You’re welcome