[Tony]

in reply to: Install Error

Hi Javier,
It seems your server does not support the modern UTF8MB4 encoding. Just check two options “Force UTF8” while restoring the package, like so https://imgur.com/a/dRURofp

[Tony]

in reply to: scratch setup help on RDS

It was weekend. Please check the ticket ID #1143.
Next time, you should reply via the ticket only.

[Tony]

in reply to: scratch setup help on RDS

I replied your ticket.

[Tony]

in reply to: scratch setup help on RDS

Hi Sayatan,

I’m not friendly with AWS server, Our demo server using DigitalOcean
You can find more detail about LAMP setup here https://www.digitalocean.com/community/tutorials/how-to-install-linux-apache-mysql-php-lamp-stack-ubuntu-18-04
or using One Click Application LAMP/LEMP https://www.digitalocean.com/products/one-click-apps/

Joomla technical requirements https://downloads.joomla.org/technical-requirements

[Tony]

in reply to: Cookie consent font damaged

Hi Michal,
Please submit a private ticket here https://joomlead.com/ticket-support/ with username and pwd, I will help you solve it.
Thank you

[Tony]

in reply to: I can not upload the archive to my hosting

Hi Anton,
Could you please take a look this tutorial https://joomlead.com/joomla-tutorials/how-to-install-joomla-quickstart-package/ for quickstart installing.

[Tony]

in reply to: Specified key was too long

Hi Hector,
It seems your server does not support the modern UTF8MB4 encoding. For this case, please check two options “Force UTF8” while restoring the package, like so https://imgur.com/a/dRURofp

[Tony]

in reply to: Appnow Template

Hi Jeff,
Please check the ticket id #1132

[Tony]

in reply to: product purchase

Hi Javier,
Is it possible to pay via https://www.payoneer.com ?

[Tony]

in reply to: Edu pro theme non native particles not working

Hi Jose,
Education itself using our Particles version 1 (Uikit2).
“I have installed the latest version of uikit,”
Do you mean Uikit3 ? If so I think its a problem with js conflict from version 2 and 3 uikit. Inspiretheme using uikit2, so if you plan to use our new particles you need to consider about other particles that using Uikit version 2.

We are working to implement new particles version 2 (Uikit3) for all gantry5 based themes. For this case, you can stay with the old particles that included in template package or wait for our update.

If you still want to use particles version 2, please submit a private ticket, we will create a customization edu template that included new particles for you.

[Tony]

in reply to: Specified key was too long

Hi there,
Which Mysql version are you using ? Same issue related to this case https://stackoverflow.com/questions/1814532/1071-specified-key-was-too-long-max-key-length-is-767-bytes
Could you please provide the site info via ticket system https://joomlead.com/ticket-support/ so I can take a look ?

[Tony]

in reply to: particle with K2 compatible

Hi there,
Please take a look this topic https://github.com/gantry/gantry5/issues/2404

[Tony]

in reply to: JL Video Background

Issue fixed :), it happened due to the jquery missing. We will update the video background particle in the next few days.
Thank you

[Tony]

in reply to: Edit "startup landing page for your product'

Hi Leo,
Just go to joomla administrator -> components -> Unite slider -> select the slider and slider item you want to edit.
If you are new with Unite slider, you can check the documentation here http://www.unitecms.net/joomla-extensions/unite-revolution-slider-responsive/documentation
Thank you

[Tony]

in reply to: JL Video Background

Hi Chris,
Could you please submit the ticket https://joomlead.com/ticket-support/ with site and administrator account for me to check?
“Video starts when I start a second JL Atom.”
Do you mean the video background working if JL Back To Top atom is enabled ?